You may think we have it all worked out, but some of these embarrassing stories might shed a different light. š Over the last 20 years there have been some interesting customer experiences. Jerry shares 10 of his favourities.
It is amazing some of the things customers get up to and we have had our fair share of customer lessons.Ā
Over time you get a sense of smell for a potential “interesting customer”, but there are always some that get through. And others are just interesting characters.Ā
Note: No customers were harmed (or named) in the making of this podcast.
Since recording this episode a few more stories have surfaced and been remembered so there might be a follow up at some point.Ā
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